Lambson's Hire

Poor service and disorganised paperwork when renting hardware to the public. Does not even give a short induction/training when equipment is handed over. Does not keep to original arrangements and also does not handle a Costumer correctly when Gandhi's quote is displayed in their shop. “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”