YP
YASMIN P

1 reviews | Active since Nov 2016

03 Nov 2016, 21:37

Worst Customer Service

<p>This was my first time calling the airlines for some service, after calling over 15 times i eventually got through to LAM at OR Tambo customer service and spoke to Alka who just answered by saying hello with an attitude, i gave her the reference and asked if she could help me, then she said we have a delay can you call back in 20 min. so i called back in 30 min and after trying over 6 times i eventually got through and her colleugue answered and said i should hold. he left the phone down and i heard Alkas conversation for about 15 minutes with another passaenger and then without even answering my call she slams my call down. So then i called back and the same guy answered and i asked for a manager to explain how rude she was and he spoke so arrogantly to me and refused to listen and then he leaves the phone aside and after 10 minutes of hearing them speak in their own language he puts the phone down. I am totally disgusted in the pathetic way that i was treated. I have travveled with many airlines and this is the first time ever i have expreienced service like this. </p>

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