1 reviews | Active since Oct 2016
Bad company service
<p>On our Honeymoon to Mozambique we had a very bad experience with Mozambique Tours and LAM airlines. On our way to Massinga beach Resort we had two flights from Johannesburg. When arrived in Maputo we were one flight away from our destination, however our flight did a transit stop in Vilankulos and the flight attendant spoke barely english and directed us off the flight, (they speak portugese so you don't understand the announcements on the aircraft). Arriving in Vilankulos just to find that they didn't load the entire flight with luggage. After a struggle, looking for our pick up taxi, giving out information for our luggage, to found we were at the incorrect airport and need to drive 200km to get to our Honeymoon destination. We arrived at the Lodge (by the way which is stunning beyond) 5:30pm first day of honeymoon gone, and no luggage no clothes. The next day, the owner of the lodge helped us trying to get our luggage, LAM said we need to pay to get our luggage delivered?? What nonsens is that?? Not our fault they didn't load the entire flight's luggage? So then we said no, and the owner of the lodge needed to drop guests at the airport so she got our luggage 2 days after we arrived. At around 5:00pm she arrived back, my husband screaming for me to come and have a look at what is ****** as our lock was ****** from the suitcase and belongings missing. </p> <p> </p> <p>I filled a complaint many times with LAM and with Mozambique Tours. Last time didn't even heared back from them!! They are pathetic!! Don't book through them, rather book it yourselve you're better of that way.</p> <p> </p> <p>Kind Regards</p>
