Worst service ever

<div>I have recently used your services and think it's necessary to enlighten you on how bad your services are at Westville Hospital. </div> <div> </div> <div>I was admitted on 19 March and needed a MRI Scan on that day which was not done. As I was being admitted there were no objections to the scan being done the next day.</div> <div> </div> <div>After several calls to Sheridan who was of absolutely no help, then it's said the machine is broken and I need wait indefinitely as she doesn't know if they can fix it. When I questioned my medical aid and the hospital as to whose cost will another day stay be, both said it was not their responsibility as I am here, the hospital is here, it is Lakesmith who can't fix the machine and have no other back up plan. </div> <div> </div> <div>I spoke to Sheridan myself and she had no clue as to when or if the machine will be fixed, no back up plan to send patients elsewhere and had the people s****s of a prison guard, she needs to learn what is empathy and planning. Lakesmith should have taken initiative to inform all patients as early as possible of the delay and had a plan for all scans that day, not have an answer of "I don't know". It is beyond unprofessional and unacceptable to carry out yourselves in this manner, it is not a small company which was started yesterday, protocol should be in place.</div> <div> </div> <div style="font-size: 13.001pt; line-height: 140%;">My scan was scheduled <a style="font-size: 13.001pt; line-height: 140%;" href="calendar:T5:today">today</a>, I was firstly not told to be there at <a style="font-size: 13.001pt; line-height: 140%;" href="calendar:T1:7:45">7:45</a>, only that I had a <a style="font-size: 13.001pt; line-height: 140%;" href="calendar:T1:8am">8am</a> appointment. Due to an accident on the n2 I was 15 minutes late however I did call in at 7.55 to inform sheridan I was late. When I did get there her welcoming s****s were disgusting yet when taking personal calls while I'm standing there she had all the time in the world to be friendly and not pay attention to carry out a task she is getting paid to do.</div> <div> </div> <div>The lady who conducted my scan was like a breath of fresh air. So polite and instantly puts you at ease with her reassuring manner, well done to her. She informed me I could pick up my disk at the from desk.</div> <div> </div> <div>After giving it a few minutes I go to ask for the disk, here again sheridan's attitude fills me with rage as she tells me quiet bluntly "oh the systems are slow, you will just have to wait". Had I not expressed my disgust with her, she would have not called the HOD. while she tried to be accomodating the blank look on her face was far from reassuring, leaving me wondering if I am ever going to get my test results on disk at all.</div> <div> </div> <p> </p> <div>You are a big company in most private hospitals and your sevices are not cheap. Surely you can hire competent staff and have protocol so patients can have a better experience. It needs to be remembered that we are patients, sick people, not people on holiday who have time to sit around indefinitely while you figure things out.</div>