NO SERVICE LAKE SMIT AND PARTNERS

Why does when dealing in businesses in so many companies in South Africa end up being sorted ONLY once there has been a big fight? Lake Smit and Partners, you are now on my $ HIT list. If I am going to waste my time writing emails, I may as well go with a bang and put it on social media, because that is the ONLY time someone actually gets done and noticed when one has to be unpleasant. I get so mad that my mom, who is very efficient with paperwork, always gets POOR service from so many companies. This is on your social media FB site and emails. LAKE SMIT AND PARTNERS - YOUR SERVICE LEAVES MUCH TO BE DESIRED... please could you give me an email address of your accounts department to deal with. I will copy this in to *** (with all the ID and procedure date details)... I DO NOT do business over the phone as there is no recourse, and your staff actions support my ideals. I am the daughter of 91 year old Mrs BA Lane who has battled for three weeks just to get a full statement out your accounts department so that she can apply for gap cover, she has phoned 3 x and promises were made each time that her detailed account would be emailed. IT HAS NOT, she is at the end of her tether because she is running out of time to submit it for the gap cover. She is STRESSED and IN TEARS over this incompetence and worrying she may lose money. The gentleman answering the phone promised three times he would send the detailed statement and has not. Would you do this to your OWN 91 year old mother?