LS***, LS*** and LS***

I am so appalled with the way the accounts department is being managed at Lake, Smit & Partners. On the 24 July 2017 I was booked in for a procedure and the above reference numbers amount to R2249.12 of the outstanding bill.

I was contacted by Busi Mthembu via telephone and email from Lake, Smit & Partners regarding the matter in August. Same month I made full payment of the outstanding amount and even went as far as sending Busi Mthembu proof of payment.

A month later I received an SMS and an email stating that the amount was still outstanding. I called Busi Mthembu who assured me that she can see the payment I had made. I again sent her an email with proof of payment

In October I again received SMSs, an email and even a letter this time. Once I again I called and spoke to a lady whom I didn't take her name down who also acknowledged my payment. She even provided me with another email address to forward the payment details to and to mark it as urgent. I did as instructed.

This evening I get home to 3 red letters written FINAL NOTICE regarding the same thing.

I am so ****ed and angry because i have been speaking to Busi Mthembu back and forth regarding this. I honestly feel like you are running some Mickey Mouse operation as a company as I cannot understand how 1 payment can take so long for you guys to acknowledge. I demand that this matter be rectified immediately and I receive a written apology from you as a company.

I have all email communications and dates for calls made to your company.