Lakesmit Cash only for Ultrasounds - Refused Medical Aid in Hospital Admisision.

My son is admitted in hospital for an Injury

Lakesmit refused to perform an Ultrasound for my son via Medical Aid stating that the procedure is that patients must pay CASH as medical aid rates are not enough anymore. I explained we have Gap Cover. Policies and Procedures. .

I complained and spent 45 minutes on the phone , being transferred to various staff that don't know until I got to management, Ms Govender that confirmed that CASH payments are mandatory required for ultrasounds

I called Jackpersad and Partners a competitor and they had no problem completing the scans using medical aid rates.

Disappointing.