BH
Brenda H

1 reviews | Active since Dec 2018

29 Apr 2021, 16:15

Hyperli / Lagoon Beach Hotel

We bought a deal through Hyperli for a two night stay at the lagoon beach hotel. Despite saying that we would have a room with a partial sea/mountain view or a courtyard view, we were shunted to a room at the very back of the hotel where the balcony overlooked the main road and railway line. I'm guessing this is because it was a "budget" booking. We live in the area and were just looking to treat ourselves to a little stay away from a busy home where we could relax for a couple of days - not to sit on a balcony looking over the dingy road and railway line. No effort was made to change the room and we checked out. No apology given and on reporting it to Hyperli ... no response from either the hotel or Hyperli. We left immediately and checked into the fabulous Blaauwberg Beach Hotel up the road ... had a fabulous view from our room at a cheaper rate too. I def won't be buying any of the 'specials' again ... nor frequent the Lagoon Beach Hotel.

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