Hotel from hell

This place was an absolute waste of my time and money. I am extremely disappointed in the services as well as the facilities. I decided to take my family away for a few days as it's been years since, we had gone away as a family only for our weekend to be ruined by poor service and unsuitable living facilities. When we arrived at the hotel, we were only then informed, that their would not be any electricity until 6pm. Something that should have been communicated to the guests before arrival. However the next blow would be a bedroom window that could not open and the door that refused to close resulting in the door banging for the rest of the night. By the next morning our electricity was once again off and not due to loadshedding once again. After calling reception twice for assistance all we received was attitude. Eventually my family and myself were so fed up, that we booked out immediately and only received half of our payment back. I find this to be absolutely ridiculous and would not recommend this place to friend nor foe. You should be ashamed of the facilities you offer to your guests and still charge top hotel prices, something that in this case you're not.