1 reviews | Active since Oct 2023
Disappointed is a understatement!!!
I placed an order 21st September 2023 from Lady Lush. By the 26th September 2023 the owner informed me that they are under pressure but I will get my order no later then the 12th of October 2023, where I asked if they will refund me my money, if they can't deliver by that date (12 October 2023). She assured me that she will do so if I don't receive my order by the 12th. After a huge disagreement yesterday the ****h of October)when I did an enquiry about my order the very unprofessional owner said she will refund me, that obviously didn't happen!! I would not recommend anyone to buy from them. She keeps on using the pervious management as an excuse for her lack to deliver. My question is when did "new management" take over because in Aug 2022 there is also complaining reviews about "new management"?
We are sorry you feel this way, Our website clearly states that we are fulfilling backorder from previous management and might be delayed because we need to import stock very fast and there might be delays.
Please see that we state 3-14 working days if there is no delays.
We already processed your refund and will send you a POP.
To answer your question we took over on the 3rd of September and started fll ownership on the 12th of September.
Best regards,
We are sorry you feel this way, Our website clearly states that we are fulfilling backorder from previous management and might be delayed because we need to import stock very fast and there might be delays.
Please see that we state 3-14 working days if there is no delays.
We already processed your refund and will send you a POP.
To answer your question we took over on the 3rd of September and started fll ownership on the 12th of September.
Best regards,
And i waited 13 work days, an in-house problem regarding import delays should not become a clients problem
And i waited 13 work days, an in-house problem regarding import delays should not become a clients problem
We also offered you alternative items that you did not want we really did try to help .
Best regards,
We also offered you alternative items that you did not want we really did try to help .
Best regards,