Wedding Dress Sadness

I came across lady lace bridal boutique last year and made an appointment to try on wedding dresses, too which I fell inlove with one and decided I had found the one and went ahead to buy the dress which needed very minor alterations, which was included in the price. Upon the alterations being done, I went to collect my dress and did not try it on as the lady said she didn't want the floors to mess up the dress as it had been dry cleaned, not thinking much of it, I took my dress and went home, leaving it in the bag for some time as my wedding was only this year. I decided in February that I would try the dress on to make sure all was good, to find out the alterations had not been done as I asked and tuille had been added into my dress when it was never there before, I contacted lady lace, to which I was approached with backlash advising they hadn't done anything extra to my dress and my alterations were done, after a back and forth, they agreed for me to come back and do a fitting so we could see how to fix my issues. This didn't go well either, with tensions high from both sides as I was still being accussed of making things up about my dress, to finding out, that not all the alternations requested were actually done as I had anticipated. The fitting turned around and it was agreed that they would hem the dress as desperately needed and remove the tuille which should have not been there - a few weeks passed and my dress was ready again to be fitted, upon the fitting in the store, the dress fitted much better and I was happy, there was a slight itching but I thought this is an easy fix, maybe it was just sitting funny and thought not much of it thereafter, until I tried it on again last week as now I had my shoes and couldn't handle how it was making me itchy inside as now I had been in the dress for longer to feel it more. Upon taking the dress off, we noticed how badly the alterations were done inside by removing the tuille in a hasty manor and the stiching not completed properly, there is two big holes within the stiching of the dress which I never saw as the lady handle my dress whilst I did the fitting previously. I contacted the boutique on Friday and was blue ticked on my messages and the images I sent which is very sad, as brides we spend a lot of money on weddings and to have your wedding dress issues be handled this way is so disheartening, especially when all the issues of the dress come from the boutique itself. I am now having to spend more money fixing a dress that was messed up by their seemstress and no accountability taken. Cannot say I would recommend them after my experience.