Usatisfactory Service

Although we never received the physical product, we were sent videos and photographs of the final material, which clearly did not match the specific design and instructions we had provided. It was evident from the visual evidence that the final product deviated significantly from what we explicitly requested. This disregard for our specifications was highly disappointing and unprofessional.

When we raised our concerns about the incorrect design and expressed our dissatisfaction, Ladida Branding offered a refund. However, when we accepted the offer, we were suddenly informed of deductions that was not mentioned on the terms and conditions. As a result, we did not receive a full refund, despite the fact that the error was entirely on the business's part.

The overall experience left us feeling frustrated and misled. We hope that Ladida Branding will take this feedback seriously and make the necessary changes to improve customer service and respect for client instructions in the future.