Substandard product quality and poor customer service

I purchased a box of Parmalat full cream milk on May 27 from a Pick n Pay store. When I opened the first carton and poured the milk into my coffee, I noticed white particles floating in it. I stirred the cup several times, but the particles did not dissolve.

I then shook the carton, hoping the particles would mix in, but this only made the situation worse. When I poured the milk out, it had a greyish, sludge-like consistency.

I wrote an email to Lactalis, providing them with the invoice, pictures of the white particles, and a photo of the expiry date. Eventually, I received a call asking me a hundred questions, and I was informed that someone would collect the Parmalat milk from me. However, there was no mention of a replacement product.

I missed a call from the person who was supposed to collect the product, and when I tried to return the call, it went unanswered. I also sent an SMS but did not receive a reply. I then emailed Lactalis again to inform them that I was unable to reach the courier who needed to collect the defective product; I still received no response.

This has been the worst customer service I have ever experienced from a supplier or manufacturer.