Parmalat /Lactalis Worst Customer service

Parmalat Cheese. One of the best brands on the market, till you have a problem. Customer care : Brenda / Maxine Muissenheimer. Me Brenda informs me to keep the cheese and Me Maxine informs me to discard of it. I need to wait 72 hours from the 13November 2024 it is the 18November 2024 I'm sure it is longer than 72 hours. Can you explain how long a claim will take please I need to know. My reference number 24/11/357. Please hire people who can work with the public.