No feedback regarding Melrose cheese spread ingredients

On 12 May this year I went onto the Melrose cheese spread website and wrote an enquiry regarding the Melrose fullcream cheese spread. I wanted to find out what the difference was between the sweetmilk and full cream varients and also, what cheeses was in the full cream spread (mozzarella, gouda etc) as my 10 year old is sensitive to certain cheeses and the sweetmilk varient does not agree with her. I received a response on 14 May stating that a correspondence takes up to 48 working hours and I was also given a complaint number 25/05/356 .

After some time I wrote back to find out what the feedback was as I didn’t get any response, but I never received any replies. I wrote several more times but still no resply. On 2 July, I went back onto the website and re-submitted my query. Till this day I have received no further email communications, other than the initial one. So even though they say correspondence takes up to 48 hours, its been months and no reply! Such simple questions which could have been answered immediately and yet no response. Extremely disappointed with the lack of feedback from Melrose – what terrible customer service, especially to a customer who has enjoyed Melrose for many decades.