Disgusting customer service

called in to the consumer line last week Wednesday, 2nd October to lay a comaint regarding fresh cream that I bought. I spoke to an agent that requested I send pics of the product via whatsapp. I sent the pics immediately. She told me to expect feedback within 72 working hours. By Monday 7th October I had still received no feedback so I called in again and spoke to a different agent. This guy assured me that my query will be escalated to the relevant department and that he can see on the system o have sent through all the relevant information. It is now 6 working days later and still absolutely no feedback. Not even a call or an email. I sent an email early this morning and I am yet to get a reply. Is this the type of service you give all your customers? Totally pathetic to day the least. I will end up spen9more money on airtime that what the actual product is worth.