Lacoste oceans mall pathetic service

Worst experience at Lacoste Oceans mall . I ordered a shoe in the 18th of December for Xmas the sales person “Mvelo” said it will be there by the 24th the shoe only arrived on the 3rd of January. I then returned another shoe after 3 days later because I was not happy with it and the lady at the till “Sphosethu” refused to give me a refund and said I must take a credit note of R2295. After getting ahold of the manager “Nelupha” she said the teller should have given me a refund but now that she created a credit note there’s nothing she can do. PATHETIC *********** STAFF . Now I’m waiting 3 weeks for the operation manager to reply to my email.