****ed at Lacoste

Just want to express how angry and disappointed I am by the company and brand Lacoste SA. During the December period we work longer hours and shifts, so I opted for online shopping and never did I think to doubt the site, because I've been shopping online for as long as I can remember. I made two separate purchases, one on the 13th of December and the other on the 16th of December. The site directs you to your banking app so that you can confirm the amount of your purchase while ordering. So on the 19th of December the company tried to deduct the amount of my first purchase for the second time, this time without my permission. It was the same day my delivery came of the first purchase and I asked the DHL delivery guy why, and he told me it's ******** hacking the systems and *****ing from customers. That very same day, I started calling their customer care service, and to this day, no answer. On the 24th of December, the company yet again tried to deduct money of the second purchase, again without my permission. After I fitted my sneakers I didn't like the fit and requested a return on the 21st of December. However after this unfortunate attempt to ***** my money, more than once, I decided not to trust the online system with a cash refund. Then I travelled to the Lacoste Branch in V&A Waterfront, where staff refused to assist or make an exception for an unhappy customer. I was told to wait for someone from head office who will be back on the 9th of January only. But yet they only allow 14 days for a refund. After being let down and disappointed by the item, service and company I do not want to exchange but still demand a full refund from a store and not online, as I had to close my bank account due to this let down. Please assist