Stay away from Lace up Kenilworth centre.

I want to exchange sneaker for a bigger size. Manager Onke at Kenilworth centre Lace up is refusing to do so. Claiming that there is excessive wear on the item. Which cannot be as my daughter only wore the shoe in the shop and we struggled to fit it on at home. I asked the manager for his name he just said Onke and refused to give me his surname.