Pathetic communication & terrible service delivery

I have approached this company to assist me in an unfair labour matter. Was seen by Themba a legal consultant on the interview on 10th of March and promised a resolution within 3 weeks. Since the account was shifted around the company from one consultant to another. After lots of patience and dissatisfaction they have reached an agreement with my employer and was told that I wouldn't get any better offer. I was not entirely convinced but thought it to be just wise to accept the offer and get this matter behind me. I was told the money would be transferred to my account in early May (which is ridiculous long), but never the less, I was still patient. Trying to make calls to the relevant contact persons to assist me with a settlement date and status of the case is absolutely useless, I am being shifted from pillar to post and kept on told the staff is in meetings. Leaving messages to staff are also at no use at all, they simply do not respond to messages at all. I cannot see why they deserve the portion of my earnings for their PATHETIC service. Would not recommend anyone to use this company's service - I am now fed up with their lack of service delivery !!!