Is this *****

I'm really starting to think that i have been ****med here, these people contacted me daily until I settled my case and now that its time for them to pay me out my money I can't get in contact with anyone. I call daily and I'm told they will leave a message for revenue to contact me.. this never happens. I see so many complaints about the same thing with this company.. Do I go to the police? If anyone is thinking of using these people I strongly suggest you think again they will make you settle your case and take a huge percentage.. I don't even know what's the delay. I want my money and they not responding to me.