fail to pay my part of my money

My case was settled,banking details was taken and they said payment wil be in my account within 10 days,its more than 40 days without payment in my account,when I phone them they say they wil investigate and call me back but they never call back,they took their part of the money,so I didn't receive mine,this is *****,I'm very unhappy and I'm not gonna leave it like this,my name is Pieter Smith contact Number is *** email [Email Removed] HELP ME SORT IT OUT