************** and ******

On 1 January 2026, I contacted the business to make a booking for 1:00 PM. The person who answered the call spoke Afrikaans, and I responded in English. I was informed that the business was fully booked for the day and that no bookings were available.

A few minutes later, I asked a friend—who is Black and fluent in Afrikaans—to call the same business to request the same 1:00 PM booking. During his call, he was not told that the business was fully booked, and the booking inquiry was handled differently.

Given the short time gap between the two calls and the contradictory responses provided, this raises concerns about inconsistent treatment and potential ************** based on language or perceived identity.