Complete LACK of any customer service

I ordered 20 days ago and keep getting false promises or when the items will be sent for delivery. That is if the company bothers to reply at all. I have now asked on email and WhatsApp for a refund as I no longer wish to wait any longer and they are still ignoring my requests. Even if we do get the items will we ever be able to get the labels we need to keep on using these machines. I am very disgruntled