When are they going to catch up on communication, client services and delivering a service they promise?

I have ordered shoes for clients nearly 3 months ago (17 February to be exact) and still no order of shoes I've ordered in time as their T&C's says 30 days, I beg to differ!! I actually thought after my first rodeo it would change as they said it was a sole problem. Now?? Now, it's that they only have 3 lockers to be able to send purchases and then Oh, your package is out for delivery and still no tracking number whatsoever and then oh we/pudo don't deliver on public holidays (well not according to Courier guys customer care, they deliver 24/7 especially with locker deliveries as they only allow for 36 hours to collect after delivering it to a locker). Communication is not that well either, when trying to get hold of them there is no answer or they use excuses on excuses (I know life happens I agree, but when running a company and delivering a service that shouldn't be an excuse on excuse) How do you expect people to believe in your product, service and costumer service if it is up to scratch. It's been a horrible ride as my own clients starting to ask back their money. I really do love their shoes and it is of great qaulity and I really am trying to make myself believe that it would turn out better, but now I beg to differ. Very dissapointed as when running a company and delivering a service you should be able to take the punches as well as making sure what is promised will be delivered.

I am a very unhappy, fed up and sad human that needs to face clients with a smile and sorry to recieve a negative feedback.