CP
Charmaine P
1 reviews | Active since Feb 2023
08 Jan 2024, 10:52
Refund
Made a booking via Agoda, had to cancel due to change of plans, I booked at Jacobs bay instead and wanted to stay longer there, Our booking said no cancellation penalty. I booked on 26/12, and is still waiting on my refund. Agoda send me an email which I forward to the email for the Laaiplek hotel, information them that there was no cancellation fee.
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Charmaine P's updateReviewer Update
08 Jan 2024, 15:17I received an email from Laaiplek Hotel that they are not refunding me due to policy, when I booked, it did say no cancellation fees. Now they want to tell me I can use the refund within 3 months,I want my money back, Agoda who handled the cancellation, confirmation that it was done free of charge and that I must contact the Hotel directly for the refund. I send the email from Agoda to Laaiplek hotel.
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CP
Charmaine P's update08 Jan 2024, 15:17
Reviewer Update
I received an email from Laaiplek Hotel that they are not refunding me due to policy, when I booked, it did say no cancellation fees. Now they want to tell me I can use the refund within 3 months,I want my money back, Agoda who handled the cancellation, confirmation that it was done free of charge and that I must contact the Hotel directly for the refund. I send the email from Agoda to Laaiplek hotel.
❤️❤️❤️
❤️❤️❤️