Shockingly bad service @ La Vita Spa - Mount Siera

I scheduled a massage at La Vita Spa - Mount Sierra this morning (I sorely needed one after completing a marathon yesterday), and I chose La Vita Spa since I had previously utilized them in KZN, where I am from. My partner and I are visiting Cape Town for a few days and took an Uber to the Spa, only to receive the worst service.

Receptionist said our booking was canceled, so I had to ask her to double-check with head office; she was emphatic that we were canceled, but after reviewing her emails, she rectified herself and stated that our booking was rescheduled from 3pm to 4pm, no apologies made to us.

She was then joined by two other ladies (assuming they were the******s), she shared the news of our booking in front of us and the other two ladies started discussing this, blaming the lady who took the booking, they said they knock off/start their cash up at 6pm so they can't be taking a 4pm booking, the Receptionist also added that the booking was not supposed to be moved from 3pm, I then intervened and pointed out that it was then 16:15 and we weren't yet in the room.

They said there's a couple in the room dressing up as they weren't expecting us, so we continue to wait and they continued to argue about the times, and asking me questions about the treatment we booked. I made a suggestion that maybe my partner and I start at the pool while they sort the time issue, but the one the****** said no we can't start at the pool because of the time. At this point, I was getting very upset, because I came there to relax and next thing we have this unprofessional service.

There was also an issue with overpayment on my end due to the link given to me, but this was resolved. As time passed, we became uncomfortable being treated by the******s who openly admitted that we were bothering them. I requested to cancel the booking and have our money refunded; this also took a few minutes to be acknowledged; one the****** even stated that money may not be refunded, and she kept apologizing and begging us not to cancel; at this point, I could not believe the unprofessionalism; I did express my disappointment and advised them to do better next time.

R2600 was paid over to the Spa instead of R1600, I have requested a full refund so that we can book the Spa treatment elsewhere, I was told that this will be processed tomorrow, so we n ow wait for that (Uber to the Spa from where we are stayig cost us R398.00, so that was a waste of our money :(