Customer Service that sucks!!!!!!!!!

<p>We went to La Veneziana for the 1st time and bought ice cream and dessert for the total of R709.69. I think this amount that we spent is a lot. I bought 2 boxes Tiramisu that totals R146.00. Yesterday I wanted to have a look at the dessert and I saw that they gave me another one. NOT Tiramisu. I phoned them just now and spoke to a Marelize. I explained the situation and asked if we can just exchange the desserts. I want the Tiramisu. The answer is NO. Apparently there is a 24 hour customer complaints line. I had a look on all the boxes. There is no mention of this complaints line. So quickly they can take your money, but if they *****ed up they dont own up to it. I really feel that the amout I spent at the company they should at least have a manager phone me or something. Please do not support them. If you do - make sure that you do their job and take the correct order.</p> <p>This company is a dissapointment. Maybe its because I am not a big company that gives the huge orders. I dont know. </p>