GM
Gracian M
1 reviews | Active since Mar 2023
02 Dec 2023, 16:37
Comped Hair in Food
Today we visited the establishment and ordered a pulled beef pasta and other goods to eat. 15 or so min later we ordered a ****tail. The place was busy, but the food took about 30 min to come out before the ****tail. Because we wanted to eat in and out we canceled the ****tail. The pasta had a hair on it and had to be returned. We had to leave for somewhere so we could not wait for another one. The only apology/offer we got was a comp on a pasta we never got to eat. Heard many great reviews but highly disappointing visit
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la parada's replyOfficial
06 Dec 2023, 14:46Dear Gracian,
Thank you for taking the time to send us your feedback. We sincerely apologise for the disappointing experience you had and for any inconvenience caused.
We would appreciate an opportunity to contact you. Please could you kindly take a moment to send us your contact details by following this link https://lpbrand.goreview.co.za/goreview-crm?revid=Gztm8ig3 so that we may get in touch with you directly.
We hope to hear from you soon.
Kind regards,
La Parada Management
la parada's reply06 Dec 2023, 14:46
Official
Dear Gracian,
Thank you for taking the time to send us your feedback. We sincerely apologise for the disappointing experience you had and for any inconvenience caused.
We would appreciate an opportunity to contact you. Please could you kindly take a moment to send us your contact details by following this link https://lpbrand.goreview.co.za/goreview-crm?revid=Gztm8ig3 so that we may get in touch with you directly.
We hope to hear from you soon.
Kind regards,
La Parada Management