WORST HOLIDAY EXPERIENCE EVER @ La Montagne Guest Lodge & Conference Centre

We booked 3 rooms

1. There were no lights for 80% of the day and night, therefore air-cons in the room weren’t functional due to the insufficient capacity of your generator. This placed us all at an extreme inconvenience. Considering we had 2 three month old babies that couldn’t have their bottles made, being fed uncomfortably and sleep on time. We had to sit outside until 10 pm with 4 kids that were restless and tired. My parents in law are elderly and were inconvenienced and affected by this as well. They usually go to bed by 8pm but their lights were off at the time.

Due to the air-cons not working we left the doors open, my parents in law had a wild creature that entered their room that he needed to chased out, in our room we had a huge spider and lizards come in. This could have been very dangerous if the kids were bitten.

We had an hour to shower as our lights came on at 10pm and was turned off at 11:30. Not all of us could shower. This is was an absolute nightmare. We actually called a resort that we stayed at before and their response was that they just received visitors from La Montange that checked in there, due to the conditions.

2. The shower was not in great working condition and the toilet ran all the time once flushed.

3. The spa bath was very dirty, with a dead bug the size of my hand, it was definitely in no state to be used.

4. The final straw to end a miserable stay was when I fell right through the deck, both my legs went through the decking, leaving me injured and in extreme pain. This ruined our day as I couldn’t drive and we needed to return home. My legs are now bruised, very sore and has a splint under the skin. I went to the local hospital to treat it. My father in law is in the building trade and could clearly see that the decking was not maintained and the wood was not suitable for that type of decking. The waiters and waitresses witnessed the incident and also confirmed that the deck was never maintained

Not once did the owner or staff contact me to offer to pay for the medical bill or even to check if I am alive The owner of the place (Jessica Newcombe-Bond) refuses to take my calls and never returns my calls My sister in law requested a refund which also fell on deaf ears