DO NOT RECOMMEND

Do not go there - the standards have gone down enormously compared to a few years ago. I recently took my cousin there for her birthday, her first time ever at a spa. I bought vouchers online. On arrival, it looked like the place was abandoned, no signage of where to enter, no one to greet you, no lights, no music. We were about 5 minutes early for our 10am appointment. I phoned Portia with whom I made the booking - she was not there, but assured me that someone will help us. About 10 minutes later we decided to look for a door and just went inside, literally feeling like intruders. Then we found some staff - no one knew what was going on or even who Portia was. Another 10 minutes later a lady asked to see my voucher - it seemed as if she wasn't even aware of our booking. Eventually our treatments started 40 minutes after the booked time, and by then we were very upset. After the treatment we wanted to go to the bathroom - no robes or slippers. Get to the bathroom - no toiletpaper. We ask for robes and slippers, we get robes, and the lady seemingly running the place provides me with her own pink slippers, that she had been wearing since our arrival, to wear. I was so shocked that she thought that was an okay thing to do! Eventually after our treatments were done they served us lunch, which was quite nice, but alas, was not what we were there for. It was a ridiculous experience, DO NOT RECOMMEND.