Disgusting, and pathetic service

So, we decided to order a take away bunny, as we always do a few times in a week, and to our surprise, this time we received something extra in our meal - A FLY.. not just laying on the top; but, rather soaked into the bread..

Called up the hotel and requested for the manager, and was told that there’s no hotel manager available, but that I can speak to the kitchen manager.. Geez, things just went further south from there.

PRESHEN - the kitchen manager (lacks all sense of passion, empathy, and was just unbothered on the call) was quick to justify that “There’s no Fly’s in his kitchen” and that it could have came from anywhere; bear in mind, a take away bunny meal from the hotel comes wrapped in a take out liner, which is placed into a brown bag, then into a packet - that’s 3 layers of covering/protection - a fly has to have super powers to penetrate all that.

Furthermore, PRESHEN openly admitted that there are no hourly cleanliness/hygiene checks, nor are there any policies in place for such incidents, let alone, he didn’t seem to understand any health and safety protocols. As a manager, he had no sense of responsibility, accountability, or idea of what to do - other than a scripted apology, and offer to refund.