La Lucia Mall

Vandalism of vehicle in paid parking lot

Vandalism’s of vehicle at La Lucia Mall - repeated acts of vandalism to my vehicle within your paid undercover parking facility. This is now the second incident in approximately three months where a sticker has been deliberately placed on my vehicle, causing damage and leaving adhesive residue. Both incidents occurred in the same parking area. Following the first incident, I reported the matter to mall management and was instructed to obtain a police report before any further action could be taken. I comp**** fully with this requirement. Despite this, no resolution, adequate feedback, or visible corrective action was provided. It is deeply concerning that a second, nearly identical incident has now occurred. This indicates a clear failure to implement adequate preventative measures after the initial report. Furthermore, I have been informed by one of your security guards that similar incidents have been reported by multiple individuals. This confirms that this is not an isolated case, but rather an ongoing issue that management has been aware of. Despite this knowledge, no meaningful steps appear to have been taken to address the problem. Given that this is a paid undercover parking facility, there is a reasonable expectation of safety and security. However: - There appears to be insufficient camera coverage in the affected area - No increased security patrols have been implemented - No visible preventative measures (such as car guards or monitoring personnel) have been introduced It is unacceptable that customers are paying for parking under the assumption of a secure environment, yet are exposed to repeated acts of vandalism. Additionally, I have not been granted access to, nor has there been any confirmation of a formal review of, CCTV footage related to these incidents. This lack of transparency is concerning and does not align with reasonable security and incident response standards. As it stands, I no longer feel that my vehicle is safe when parked at your facility. In light of the above, I formally request the following as a matter of urgency: - A full investigation into both incidents - Confirmation that relevant CCTV footage has been reviewed, and the findings thereof - A clear outline of existing security measures in the undercover parking area - Immediate implementation of preventative measures (including but not limited to increased patrols, improved camera coverage, and on-site monitoring) - Clarification on liability and how the mall intends to address the damage caused to my vehicle Given the prior report and lack of corrective action, the mall may be considered negligent in failing to prevent yet another occurrence.