No refund from Large Loggia B&B

My daughter and I checked into La loggia b&b on Thursday 3 Jan 19.It was after 7pm in the evening.We requested a discount and the lady Ingrid said she'd offer R500 a night without breakfast.We booked 4 nights.Ingrid asked for cash which we gave her.We got no receipt.On Friday evening we had two occasions where someone knocked on our bedroom door.We asked who it was but there was no answer.We called Ingrid on the second instance it was after 9pm.She said no one is knocking on your door.She didn't bother to come check on us.On saturday around 4pm we called Ingrid and asked to check out as we were no longer comfortable sleeping there.We requested a refund of R1000.She said she's not giving us a refund for the two nights we weren't going to stay.Be careful if you book here and cancel as you will not get your money back.There's no cancellation policy on their website either.I will continue with filing a complaint with the national consumer commission as I feel we were treated unfairly and we have consumer rights.I will also discuss my matter with organisations such as Tourism KZN, FEDHASA and BandB Association to see if they can help me recover my refund.