They are ***** with bad services

I am in hospitals right now admitted for stomach cramps query ulcer's and depressionm I've done all the tests including the stomach scans. I'm just told now that this medical aid won't pay the amount of R2400 for me to continue with the scope prossidure in the theater. While when I took this medical aid I was promised once you admitted everything will he covered under one ambrella.evenv when Im requesting from hospital to do arrangement as I'm advice its doable the financial manager doesn't want to .saying its not a matter of death. Please help me