Poor service and communication by LA HEALTH

On the 1st of March 2025, I took my son for a medical consultation. The Dr diagnosed my son with chronic asthma. He advised on making an application with the medical aid scheme for chronic medication. I did a follow up the medical aid scheme on the 11th March 2025 by sending an email of inquiry using ***. To date I have not received any acknowledgment or any confirmation of receipt of the application. I need this matter resolved urgently. I have not defaulted on payment and I deserve better than this, I require a reciprocity from the medical scheme.