Most frustrating inept and inefficient system i have had the displeasure of trying to deal with

During the middle of the day, trying to contact LA Health is impossible. One only gets as far as the security blurb which takes over 2 minutes, and then nothing. Not one consultant takes the call and you are left hanging in limbo for 17 minutes??? Try to send an email and you get a canned message which means absolutely nothing because they never get back to you. Business hours advertised are from 08:00 to 17:00 Monday to Friday. doesn't help because nobody seems to be working.