LA Health is the worst medical aid ever

I joined LA Health in January 2025 from another medical aid (Sizwe Hosmed) in joining the medical aid i was told they are the best but i cant say the same on the 22nd of February my daughter had a asthma attack at school and she had to be admitted, on arrival at Flora hospital it was discovered that she needed to be admitted urgently and the problem of moving forward with the admission was that the system was saying that it says refer to standard and they cannot proceed with the admission and i need to take my daughter home or to the public hospital, i had to take her home at 3 am in the morning and stay awake and watch her till 8 am to call the medical aid and take her back, i called the medical aid in the morning of Saturday and i spoke to Cecil who told me there is nothing he can do because its a pre existing condition and they cant assist me, i requested to speak to his manager and the manager was apparently busy and would call me back, the manager called me back told be that he is very sorry this will never happen again and i will not experience this again as i don't have a waiting period, the authorisation number was provided on the Saturday morning, fast forward to two weeks later unfortunately for me my husband gets a seizure which he has never had before and i get to the hospital and the same situation happens it says refer to standard again but the hospital was very lenient and admitted my husband in ICU but made me sign a bill of R173000.00 in case the medical aid doesn't pay, i call the medical aid on Saturday again but couldn't get through to them, today on Monday i call the medical aid LA Health and i'm told because of non disclosure and there is nothing they can do, i spoke to Bianca who tells me there is nothing she can do, i ask to speak to her supervisor who's name is Roymor and she says she cant do anything because they have to send everything to the forensic department, when i said i'm reporting to hello peter and that was the quickest she said she is escalating the matter, 5 minutes later i get a authorisation number because she says she had to make a few call. LA health is the worst medical aid i tell you