Disgusted by the service and feedback

<p>I am utterly disgusted by the medical aid and the customer service offered. I’ve been hospitalized on two occasions and im not left with all the paper work and hospital bills I need to pay for. Firstly it’s been nearly two months now and I still am not satisfied with the feedback I’ve received. All I was sent was a transaction history of my medical aid claims which still reads incorrectly.</p> <p> </p> <p>I constantly have to call into their customer service to ask for assistant with my funds and the reallocation of my funds that was taken from my medical aid savings to pay for in hospital bills. The medical aid states that they cover 100% for hospitalisation. However my medical aid savings and day to day benefits was cleaned out. After attempting to get clarification I considered getting some help from the manager/ head consultant.</p> <p> </p> <p>After getting reference numbers upon speaking to many consultants even approached their customer relations officer Cassie whom of which gave me poor customer service. I would like my claims to be attended too as I am tired of calling in and receiving this poor service it us frustrating and a act of poor service delivery.</p> <p> </p> <p> </p>