Complaint

<p>I am a member of La Health. On the 3rd of July l was admitted in hospital and discharged on the 7th due to Hypertention. When l was admitted l did not have funds on my day to day and only had funds on my extended day to day which does not cover casualty consultation fee l therefore had to pay cash. I was told that the medical aid would refund me. The medical aid recieved all my documents including my invoice for the cash payment but l have been battling to get my refund. My bp has gone back up and lm being sent from pillar to post l have sent numerous emails which they do not even respond to. They requested for a full invoice at first l had to send it myself, they then requested for a ICD10 code which was sent on the invoice now they tell me they want a Proceedure code for the consultation fee which l paid when l call the billings department at the hospital lm told there is no such. <br />They are indirectly sending be back to hospital and l have not even recovered.</p>