Unprofessional Behaviour

<p>i had purchased a groupon voucher for a Gel Manicure and Pedicure. i called the beauty Salon to made an appointment and it took me a few tries to get through tothe Salon, as the number on the voucher didnt work and i googled for further contact details for the Salon. Once i got through with a new number, i managed to make an appointment which was confirmed for 9/09/2016 at 3:30</p> <p> </p> <p>i arrived at the Salon which firstly was not clearly visible, as the signage was so small. i drove around 3 times as the address showed the entrance was on a one way road. on my 3rd attempt, i finally noticed the Signage for the Salon. i found parking and walked down to the Salon where the signage was for the salon and it was closed. So i walked around to the back of the building and there was a salon and a clothing shop and they advise me to go to the front of the building. when i walked back to the front of the building i found intercom system which i rang several times but no-one answered. i walked back to the salon signage and there was two numbers on the board. so i tried one and it just rang and when to voicemail. during this time, one of the tenants from the building came out the front door. she informed me that the owner didnt open the salon today and pointed me to where the entrance of the salon was which was just a white door with no signage on it. She also told me that i was the 3rd groupon customer that came from the morning. they had also tried to contact the owner and was unsuccessful. i was so disappointed and angry. i had made this appointment because it was my birthday coming up and i wanted to treat myself.</p> <p> </p> <p>the owner has not contacted me to date to explain what happened. this is unacceptable work etiquette and no way to run a business!!!!</p>