Failure to arrive and to disclose correct information

L and M Removals were scheduled to arrive today at 09:00 at my storage unit. At 08:26, I received a call to inform me that they could no longer assist me at 09:00 but only at 11:00 as they still had to finish a previous move. As I was already almost at the storage unit, I had to drive all the way back home. At 10:30, we contacted L and M Removals to ensure they would be arriving at 11:00, only to be informed that the lady had given us the incorrect information this morning as they didn't want us to know the truth. One of the drivers had left with the bakkie's keys to East London and they were waiting for someone to come change the locks of the bakkie. They could not assist us at 11:00 or even tell us when they would be able to assist. I asked for a refund.

On the plus side, they did refund the full amount paid by myself almost immediately.

Sadly this is the second time I have made use of this company and last time was also a circus. Golden rule for clients - if a company can't get it right the first time, odds are they won't be much more successful the second time around either.