SHOCKING SERVICE

I made a booking and paid to stay in a log cabin at Cape Vidal in August of 2021. Unfortunately my husband tested positive for Covid and we were unable to make it. I emailed to cancel my booking on 8th August 2021, I was told I would be refunded and that providing the a copy of my husbands test results woud "speed up the process". Almost ONE YEAR later, I am still waiting for my refund. I have emailed them on thirteeen seperate occasions, I have asked to book a weekend as its quite obvious I wont be recieving a refund and I have had ABSOLUTELY no help. I am disgusted by the service, or rather, the lack thereof. Highly disappointing and actually unacceptable!