Refund of deposit.

I paid a substantial deposit for a Cape Site at Cape Vidal in November 2019. We could not go as the booking fell into the Covid 19 Lockdown period. In June 2020 I began trying to get a refund. After many attempts with all the correct information I still have not been refunded. 09/10/2020. Apparently the refund has been requested from HR whomever that may be. Still waiting!!