Overcharged and blatantly ignored

Item: Ezemvelo KZN Wildlife
Rating: 1
Author: Heike T

Absolutely appalling customer service. I was overcharged by R 1800 between an online booking (they overcharge) and an email booking, and for three weeks, I've been completely ignored. My emails and calls to the bookings, refund, and customer service departments have gone unanswered. They clearly dont value its customers or honor its pricing. The blatant way of being ignored by 3 departments is a slap in the face - besides being out of pocket."

Helpful (0)

Replies (3)

Ezemvelo KZN Wildlife's replyOfficial

02 Apr 2025, 16:28

Dear Heike
Thank you for the feedback

This was caused by system glitch where you were charged High Season for the whole period instead of one night (the 13th). Our refund desk is processing the refund. We do apologise for the inconvenience.

Kind Regards
Xoli Ngema
A/ Customer care officer

Ezemvelo KZN Wildlife's reply02 Apr 2025, 16:28

Official

Dear Heike
Thank you for the feedback

Heike T's updateReviewer Update

02 Apr 2025, 16:47

Thanks so much, you have corresponded, much appreciated.

Heike T's update02 Apr 2025, 16:47

Reviewer Update

Thanks so much, you have corresponded, much appreciated.

Ezemvelo KZN Wildlife's replyOfficial

06 May 2025, 07:19

Dear Heike
Thank you for the feedback, the matter was attended and we reponded to your email.

Kind regards
Customer Care Officer

Ezemvelo KZN Wildlife's reply06 May 2025, 07:19

Official

Dear Heike
Thank you for the feedback, the matter was attended and we reponded to your email.

Kind regards
Customer Care Officer