JN
Jeanne N

1 reviews | Active since Aug 2018

31 Jul 2023, 05:21

Mpila and Hilltop Camps Umfolozi Hluhluwe KZN

Reservations under quoted and with sending the said gentleman my proof of deposit, he made no effort to contact me. On arrival at Mpila Camp in Umfolozi, Janet the elderly reception was abrupt and very rude. (They need to be taught in hospitality how to deal with the public). # She contacted Hilltop in Hluhluwe, and when I arrived to check in just before 14h00, the 2 younger receptionists were not at all accommodating and made me wait to hand over the keys - at the same time, handing other guests their keys ... I pick up an attitude of ****** towards White South Africans and have the distinct impression that Europeans are favored for the higher tips given. If it is all about the money and not the interest in people or their jobs, this is a problem and will surely not bear well for the future and the organization as a whole.

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