Cape Vidal log cabins unacceptable state

We booked the Cape Vidal log cabins in beginning Feb 25. The state of disrepair was impressive and the condition was not acceptable for the price / person / night. The KZN Wildlife website is not a true reflection of the situation. After raising the issue with staff members, we viewed other cabins that were in even worse condition. We alerted the staff member that we could not stay in the accommodation provided and asked if we can request a refund. This was confirmed. Yet 30 days after the fact, not one person from either Isimangaliso or KZN Wildlife has been professional or courteous enough to respond to our detailed account of events (inclusive of photographs). Very poor service despite customer care commitments in the reception office. We would recommend everyone to rather stay in habitable and cheaper accommodation within St. Lucia. It is with great sadness that we rely this experience and to see the log cabins and park infrastructure suffer the consequences of lack of maintenance as well as passion and commitment from staff. This location should be one of South Africa's top tourist destinations.