AA
Andre A
1 reviews | Active since Apr 2010
21 Aug 2019, 14:55
SHOCKING SERVICE - Kyocera / Leaf Technology / Sunlyn
After months of poor/terrible service from Jan 2019 to date to get our contract printer re-paired. We still do not have a fully functional printer. Customer and follow up services non existent. The issue has been logged with Copy Link t/a Leaf Technology as well as Sunlyn. We are met with excuses or non reply to follow up emails. We do not recommend any of the above mentioned service providers to any Company.
Helpful (0)
Replies (2)0
Replies (2)
Kyocera Document Solutions South Africa's replyOfficial
22 Aug 2019, 22:12Dear Andre,
Thank you for bringing this to our attention.
We launched an investigation into the matter. We do, however, believe that there is action underway as we speak.
Regards
Kyocera
Thank you for bringing this to our attention.
We launched an investigation into the matter. We do, however, believe that there is action underway as we speak.
Regards
Kyocera
Kyocera Document Solutions South Africa's reply22 Aug 2019, 22:12
Official
Dear Andre,
Thank you for bringing this to our attention.
We launched an investigation into the matter. We do, however, believe that there is action underway as we speak.
Regards
Kyocera
Thank you for bringing this to our attention.
We launched an investigation into the matter. We do, however, believe that there is action underway as we speak.
Regards
Kyocera
AA
Andre A's updateReviewer Update
23 Aug 2019, 15:44Hi @Kyocera
Thanks for the reply. I will afford yourselves and Leaf Technologies the time to action on the promises made, however should these not be met I will again raise this complaint, and ensure that we are compensated for the 7 months we have had to operate using 3rd party services due to the failure of your product and inability of your service provider to support it.
Thanks for the reply. I will afford yourselves and Leaf Technologies the time to action on the promises made, however should these not be met I will again raise this complaint, and ensure that we are compensated for the 7 months we have had to operate using 3rd party services due to the failure of your product and inability of your service provider to support it.
AA
Andre A's update23 Aug 2019, 15:44
Reviewer Update
Hi @Kyocera
Thanks for the reply. I will afford yourselves and Leaf Technologies the time to action on the promises made, however should these not be met I will again raise this complaint, and ensure that we are compensated for the 7 months we have had to operate using 3rd party services due to the failure of your product and inability of your service provider to support it.
Thanks for the reply. I will afford yourselves and Leaf Technologies the time to action on the promises made, however should these not be met I will again raise this complaint, and ensure that we are compensated for the 7 months we have had to operate using 3rd party services due to the failure of your product and inability of your service provider to support it.