No service from ***

Good day, We are a client of Kyocera, and been trying to place an order for two weeks, secondly we are also trying to pay our bill for a service which took place - but ********** has not given us any response to either mails. Despite calling to the service department twice and asking whether they received our e-mails - the reply was yes, they will attend to it. But we are still waiting. I had to raise my voice at some poor man in their department earlier because the Service Manager is off ill today when asking for management, so instead I get put through to a technical department. How lovely.