Dod ********* and ********

I bought a pup from these people ,they asked me to transfer a deposit and told me once I receive pup I can pay the balance.A day later they asked for R6000 telling me the pup cannot fly in the crate that was provided it needs a temperature crate.I put in the money,I never received a pup or my money back .When I msg she say I will get my refund.They are big ********** please people be careful out there these people feel nothing to rob us of our hard earned cash.They probably do this for a living.I just thought I share this with you innocent people looking to buy things online it's dangerous.I cannot understand how they have such a good website etc...I assumed they were good people and it was a legit thing after viewing the website but I guess looks can be deceiving.